Zoho Cliq: Features, uses and unique aspects

What is Zoho cliq?

Zoho Cliq is a comprehensive team collaboration tool designed to cater to businesses of all sizes across various industries. It come at no cost to users with an active Zoho One subscription, Zoho CRM, or email account. You can pick this team chat app independently, but you won't be able to take advantage of the platform to its full potential. You can manage your contacts, documents, tasks, and more using this software. Users are able to schedule audio and video conferences according to their convenience with this collaboration tool. Colleagues and clients can freely exchange critical information through the chat/messaging tool.

Related: what is zoho CRM Blueprints

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Here are its key features, uses, and unique aspects:

Features

1. Group Chats and Channels: Allows for the creation of channels for group chats, departments, teams, and projects. It supports direct messaging with individuals and groups, offering a columnar design for managing multiple chats.

2. Tracking Conversions: This feature ensures no conversation is ignored, even across time zones, by forking important conversations to private messages for follow-up.

3. Apps and Integrations: It's available on multiple platforms (Mac, Windows, iOS, Android) and integrates with various applications like Dropbox, Google Drive, Trello, Zendesk, GitHub, etc. It also supports custom integrations with Zoho Flow for creating integrations with other applications and services.

4. Use of Bots for Reminders: Includes a default bot called Taz for setting reminders, saving important messages, and creating events. Additional bots like Deskbot for customer service tasks are also available

5. Ease of Access: Accessible via desktop, mobile, tablets, or browsers. It offers seamless transition of conversations across devices and provides access to chat history for new channel members.

6. Extensions: Supports downloading a variety of extensions from the Zoho Marketplace, including Google Drive, Dropbox, and even meme extensions.

7. Video Calls and Screen Sharing: Supports video calling,audio calls, and screen sharing, even in group chats.

8. PrimeTime Feature: Allows hosting of one-way video streams for meetings and announcements. Shows device type indicators (like smartphone icons) next to chats and offers location features on mobile devices

9. Document Management and File Sharing: Features document management capabilities, drag-and-drop file sharing, and channel-based permissions.

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Uses

- Internal Communication: Particularly useful for keeping in touch with remote workers through one-on-one and group chats.

- Collaboration and Coordination: Offers tools for effective team coordination, like shared calendars, task assignments, and file sharing.

- Integration with Other Zoho Products: Ideal for users already utilizing other Zoho applications, providing integrated chat options and enhanced flexibility.

- Project Management: Helps in managing projects by facilitating communication and file sharing among team members.

Uniqueness

- Integration with Zoho Ecosystem: Seamless integration withother Zoho products, offering a unified experience for users of Zoho's suite of tools.

- Customizable Experience: Offers the ability to download various extensions and integrate with many third-party applications.

- Accessibility and Continuity: Unique in providing continuous access to conversations across different devices and platforms.

Pricing

- Offers one paid (unlimited) and free plan. The paid planis priced at $1 per month.

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User Reviews

- Pros: Easy to use, integrates well with Zoho products, good for internal communication, and offers a versatile chat system withfeatures like emoji, GIFs, and file sharing.

- Cons: Some users report difficulties with threads and integrating external users into chats, occasional input lag in the mobile app, and issues with software glitches and freezing during screen sharing or calls.

In summary, Zoho Cliq is a versatile and comprehensive collaboration tool that stands out for its integration with the Zoho ecosystem, ease of access, and extensive features for team communication and project management. While it is well-received for its internal communication capabilities and integrations, some users have noted issues with its threads feature and occasional software glitches.

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